1. Placing Your Order
We accept all major credit and debit cards and PayPal.
Your order number will be confirmed at the last stage of the checkout process. You will also receive an order confirmation via email.
Yes - we do not store personal or financial information, nor do we share this information with 3rd Parties.
Yes, you can select the shipping details and address at checkout so we can send straight to them!
Yes, all our orders come with our gorgeous packaging and a complementary custom note. On the product page you can let us know your custom note.
We deliver to the UK and EU.
UK: 1-3 days
EU: 3-5 days
All orders placed before 2pm GMT will be dispatched the same day.
We ship all UK and EU orders with DPD. This is a signed for, tracked service so we can ensure your order gets safely to you.
As soon as your order has been dispatched we will send you an email with your tracking number.
We'll send you over a tracking number as soon as your order has been dispatched which you can track online
If you would like an up to date status of your order then please feel free to get in touch with us at firstname.lastname@example.org
3. Returns and Refunds
Yes - can request a refund for goods you have purchased on vivisauntie.com up to 21 days after receiving your order. Your refund will be processed within 7 days of receiving your return.
To arrange a return for an exchange or refund, please email us at email@example.com
4. Product & Safety
All our items are handcrafted in Bangladesh by local artisans. We're proud to support our fairtrade supplier in providing employment and supporting families in helping women get out of poverty.
Yes - all products have been tested and are safe for 0 - 100+ years.
All products have been tested and comply with UK and EU safety regulations under: EN71-73 and Azo Dyes (REACH) regulations.