We accept all major credit and debit cards and PayPal.
+How will I know my order has been successful?
Your order number will be confirmed at the last stage of the checkout process. You will also receive an order confirmation via email.
+Will my details be secure?
Yes - we do not store personal or financial information, nor do we share this information with 3rd Parties.
+My order is a gift for someone else, can you send it straight to them?
Yes, you can select the shipping details and address at checkout so we can send straight to them!
+ My order is a gift for someone, do you offer gift wrapping?
Yes, all our orders come with our gorgeous packaging and a complementary custom note. On the product page you can let us know your custom note.
2. Delivery
+ What delivery destinations are available?
We deliver to the UK and EU.
+How long does delivery take?
UK: 1-3 days EU: 3-5 days
All orders placed before 2pm GMT will be dispatched the same day.
+Which courier will my order be shipped with?
We ship all UK and EU orders with DPD. This is a signed for, tracked service so we can ensure your order gets safely to you.
+How do I know when my order has been dispatched?
As soon as your order has been dispatched we will send you an email with your tracking number.
+How can I track my order?
We'll send you over a tracking number as soon as your order has been dispatched which you can track online
If you would like an up to date status of your order then please feel free to get in touch with us at hello@vivisauntie.com
3. Returns and Refunds
+ Do you offer refunds?
Yes - can request a refund for goods you have purchased on vivisauntie.com up to 21 days after receiving your order. Your refund will be processed within 7 days of receiving your return.
+ How can I return my order?
To arrange a return for an exchange or refund, please email us at hello@vivisauntie.com
4. Product & Safety
+ How are the products made?
All our items are handcrafted in Bangladesh by local artisans. We're proud to support our fairtrade supplier in providing employment and supporting families in helping women get out of poverty.
+ Are all products safe for all ages?
Yes - all products have been tested and are safe for 0 - 100+ years.
+ What testing has been done?
All products have been tested and comply with UK and EU safety regulations under: EN71-73 and Azo Dyes (REACH) regulations.
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